Cancellation and Refund Policy

1. Cancellation of Services:

(i) Client-Initiated Cancellation: Clients may initiate a cancellation request for services by contacting our Client Support Team via email or phone. The cancellation request must include relevant details such as the client's name, service(s) to be cancelled and the reason for cancellation.

(ii) Cancellation Deadline: Clients are required to submit their cancellation request as outlined in the service agreement or contract.

(iii) Cancellation Fees: Depending on the nature of the services and the timing of the cancellation request, cancellation fees may apply. These fees, if applicable, will be communicated to the client at the time of the cancellation request.

 

2. Refund Policy:

(i) Eligibility for Refund: Refunds for cancelled services are subject to approval by Dreamsville India and are contingent upon meeting the terms and conditions outlined in the service agreement or contract. Clients are requested to adhere to the cancellation procedures and deadlines to be eligible for a refund.

(ii) Refund Processing Time: Upon approval of the cancellation request, refunds will be processed within a reasonable timeframe, typically within 7-14 business days. The actual time taken for the refund to reflect in the client's account may vary depending on the payment method and banking processes.

(iii) Refund Method: Refunds will be issued using the same payment method used for the original transaction.

(iv) Deductions and Charges: Dreamsville India reserves the right to deduct any applicable cancellation fees, processing fees, or other charges from the refunded amount as per the terms of the service agreement or contract.

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3. Non-Refundable Services: Certain products or services may be designated as "non-refundable", and clients will be notified of such instances at the time of booking or engagement. Non-refundable services may include customized or personalized services, third-party services, or services rendered beyond a certain stage of completion.

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4. Exceptional Circumstances:

In exceptional circumstances, such as natural disasters or unforeseen events that significantly impact the delivery of services, Dreamsville India may offer special considerations for cancellations and refunds. Clients affected by such circumstances should contact the Client Support Team for assistance and further information.

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5. Dispute Resolution:

Any disputes arising from cancellations or refunds will be handled in accordance with the terms outlined in the service agreement or contract. Clients are encouraged to contact our Client Support Team to resolve any issues amicably. If a resolution cannot be reached, the dispute may be escalated to higher authorities within Dreamsville India or pursued through legal channels as stipulated in the service agreement.

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6. Amendments to the Policy:

Dreamsville India reserves the right to amend or update this cancellation and refund policy at any time. Clients will be notified of any significant changes to the policy via email or through announcements on our website. It is the client's responsibility to review the policy periodically to stay informed of any updates.

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7. Contact Information:

For any questions or concerns regarding this cancellation and refund policy, clients are encouraged to contact our Client Support Team at contact@dreamsvilleindia.com

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(II) Cancellation and Refund Policy for Product Purchases

At Dreamsville India, customer delight is our priority. However, we understand that there may be instances where you need to cancel an order, request a refund, or exchange a product. To address these situations, we have established the following policy:

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1. Cancellation of Orders

(i) Customer Initiated Cancellation: Customers can initiate a cancellation request for product orders by contacting our Customer Support Team via email. The cancellation request must include relevant details such as the customer's name, order number, and reason for cancellation.

(ii) Cancellation Deadline: Cancellation requests must be submitted before the order has been shipped. Once an order is shipped, it cannot be cancelled and must be processed as a return.

(iii) Cancellation Fees: No cancellation fees will be applied if the request is made before the order is shipped.

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2. Refund Policy

(i) Eligibility for Refund: Refunds are available for cancelled orders that have not yet been shipped. For shipped orders, refunds will be processed once the product is returned and inspected.

(ii) Refund Processing Time: Refunds for cancelled orders will be processed within 7-14 business days. Refunds for returned products will be processed within 7-14 business days after the product is received and inspected by our team.

(iii) Refund Method: Refunds will be issued using the same payment method used for the original transaction.

(iv) Deductions and Charges: Any applicable shipping fees or handling charges will be deducted from the refunded amount if the product has already been shipped.

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3. Return and Exchange Policy

(i) Eligibility for Return and Exchange: Products must be returned in their original condition, unused, and with all original packaging and tags intact. Returns and exchanges must be initiated within 7 days of the delivery date.

(ii) Return Process: Please contact our Customer Support Team to initiate a return. Provide details such as the order number, product details, and reason for the return. Our team will provide instructions on how to return the product.

(iii) Inspection and Approval: Once we receive the returned product, it will be inspected to ensure it meets our return criteria. Approved returns will be processed for a refund or exchange as per the customer’s request.

(iv) Exchange Process: Customers can request an exchange for a different size, colour, or a different product of equal or lesser value. If exchanging for a product of higher value, customers will need to pay the difference in price.

(v) Shipping Costs: The customer is responsible for the shipping costs associated with returning the product unless the return is due to a defect or error on our part.

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4. Non-Refundable and Non-Returnable Items

Certain items may be designated as non-refundable and non-returnable. These items include:

Personalized or customized products.

Items marked as "final sale" at the time of purchase.

Products that have been used, altered, or damaged by the customer.

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5. Damaged or Defective Products

(i) Reporting Damages: If you receive a damaged or defective product, please contact our Customer Support Team within 7 days of delivery. Provide detailed information about the damage or defect, including photos if possible.

(ii) Resolution: Depending on the circumstances, we may offer a replacement, exchange, or refund for the damaged or defective product.

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6. Contact Information: For any questions or assistance regarding cancellations, returns, refunds, or exchanges, please contact our Customer Support Team at contact@dreamsvilleindia.com

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7. Policy Changes

Dreamsville India reserves the right to modify this cancellation and refund policy at any time. Changes will be effective immediately upon posting to our website. We encourage customers to review this policy periodically for any updates or changes.

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(III) Cancellation and Refund Policy for Event Registrations

At Dreamsville India, we strive to ensure that our events offer a valuable and enriching experience for all participants. However, we understand that sometimes plans change and you may need to cancel your registration or request a refund. To address these situations, we have established the following policy:

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1. Cancellation of Event Registrations

 

(i) Customer Initiated Cancellation: Customers can initiate a cancellation request for event registrations by contacting our Customer Support Team – Events via email. The cancellation request must include relevant details such as the customer's name, registration number, and reason for cancellation.

 

(ii) Cancellation Deadline: Cancellation requests must be submitted within 7 days from the date of registration. Registrations cancelled after the deadline may not be eligible for a refund.

 

(iii) Cancellation Fees: Depending on the event, cancellation fees may apply. These fees, if applicable, will be communicated to the customer at the time of the cancellation request.

 

2. Refund Policy

 

(i) Eligibility for Refund: Refunds for cancelled event registrations are subject to approval by Dreamsville India and are contingent upon meeting the terms and conditions outlined in the event registration agreement.

Customers must adhere to the cancellation procedures and deadlines to be eligible for a refund.

 

(ii) Refund Processing Time: Upon approval of the cancellation request, refunds will be processed within 7-14 business days. The actual time taken for the refund to reflect in the customer's account may vary depending on the payment method and banking processes.

 

(iii) Refund Method: Refunds will be issued using the same payment method used for the original transaction.

 

(iv) Deductions and Charges: Dreamsville India reserves the right to deduct any applicable cancellation fees, processing fees, or other charges from the refunded amount as per the terms of the event registration agreement.

 

3. Transfer of Registration

 

(i) Transfer Policy: Event registrations are non-transferable.

 

4. Non-Refundable Registrations: Certain events or registrations may be designated as non-refundable. These include, but are not limited to:

Registrations for events that have limited seating or exclusive access.

Registrations for events that incur significant upfront costs.

Any event where the terms and conditions explicitly state that the registration is non-refundable.

 

5. Event Cancellations by Dreamsville India

 

(i) Cancellation or Rescheduling: In the unlikely event that Dreamsville India needs to cancel or reschedule an event, registered participants will be notified as soon as possible via e-mail. Participants will be offered the option to transfer their registration to the rescheduled date, if applicable, or to receive a refund.

 

(ii) Refund Processing: Refunds for event cancellations initiated by Dreamsville India will be processed within 7-14 business days of the cancellation notification.

 

6. Force Majeure

(i) Unforeseen Circumstances: Dreamsville India will not be liable for any failure or delay in performing its obligations under this policy if such failure or delay is due to causes beyond its reasonable control, including but not limited to natural disasters, war, acts of terrorism, labour disputes, government actions, or other similar events (collectively, "Force Majeure").

 

Refund Policy: In the event of a Force Majeure, refunds will be issued based on the specific circumstances and at the discretion of Dreamsville India.

 

7. Damages and Liability

 

(i) Limitations: Dreamsville India is not responsible for any indirect, incidental, or consequential damages that may arise from the cancellation or rescheduling of an event. Our liability is limited to the amount paid by the participant for the event registration.

 

(ii) Contact Information: For any questions or assistance regarding event registrations, cancellations, or refunds, please contact our Customer Support Team – Events at contact@dreamsvilleindia.com.

 

8. Policy Changes

Dreamsville India reserves the right to modify this cancellation and refund policy for event registrations at any time. Changes will be effective immediately upon posting to our website. We encourage customers to review this policy periodically for any updates or changes.

 

By registering for an event through Dreamsville India, you acknowledge and agree to this cancellation and refund policy. Our goal is to provide a fair and transparent process for all participants while maintaining the high standards and quality of our events.